Meeting & Greeting

Meeting and Greeting Part 1

-> connect with customer quickly and build trust

I think that this is the most important part of any sale. The cliché "you only get one chance to make a first impression" is a cliché because it's true, it's time tested.

Resistance - People will often initially be resistant. Often their first words are, "I'm just looking." Even before you can say "Hello".

This is because people don't want to be pressured!

Many people have had a negative experience with a salesperson as a result many people do not like salespeople.

That's why this part is so important. Make sure you look professional and ask OPEN ended questions. Get people talking and excited about buying. Then on to Part 2 Probing for Needs

picture from
http://www.psychologytoday.com/files/u661/PT_Handshake%20of%20Man%20with%20Arm%20Extended.jpg